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Discover Voice
Get up to speed on Service Cloud Voice, and learn how other Salesforce customers are using it.
Build A Contact Center
After reviewing Voice requirements, switch on Service Cloud Voice with Amazon Connect, create your Voice contact center, and share it with your users. If you’re using Service Cloud Voice with your own telephony partner, we’ve got you covered.
Customize and Automate
Now that you have a contact center, configure Salesforce and Amazon Connect to give your customers and agents the ideal intelligent service experience. Stick with the out-of-the-box contact flows, or customize your implementation in your Salesforce org and in your Amazon Connect instance.
Train Your Agents
Help your agents feel comfortable using Service Cloud Voice. Review how to answer calls, transfer calls to other agents, and stay organized during and after a call.
Monitor Your Contact Center
Verify that your Voice implementation is complete, track your contact center KPIs and Amazon Connect usage, and keep your contact center current.
